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  • Webinar: Training Medical Office Staff to Improve Patient Experience and Manage Risk

Webinar: Training Medical Office Staff to Improve Patient Experience and Manage Risk

  • 1 Jun 2021
  • 12:00 PM - 1:00 PM
  • Webinar

Registration


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Training Medical Office Staff to Improve Patient Experience and Manage Risk 




Tuesday, June 1 

12:00pm-1:00pm


Presented By:
Elizabeth Gousse Ballotte 
Principal, Grassi Healthcare Advisors


Webinar Summary: 
Front-office staff play a vital role in a medical practice’s reputation and patient experience. Even so, most training programs focus primarily on the operational and procedural requirements of their positions. Little attention is paid to how these team members can advance the practice’s patient satisfaction and business development goals. This session will outline the elements of a training program that addresses these key objectives and teaches administrative staff the principles of effective patient communication and management. The presentation will also cover the specific interpersonal skills to look for in new hires and how to cultivate those skills in current staff members.


Members Attend Free | Non-members $35.00



Continuing Education Units, CEU's:

Earn up to 1.0 continuing education unit hours for each hour of education from the ACMPE, American College of Medical Practice Executives. Our events are eligible for continuing education units as awarded by other professional associations. We recommend that you contact your professional association for their approval process.

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